QUALITY function deployment

QUALITY function deployment

 
Keeping Customers for Life Cannie, Joan Koob | Caplin, Donald AMACOM , 1991 Customer Focus

In Keeping Customers for Life, Cannie and Caplin present what they consider to be the best work in customer satisfaction being done by companies they call "islands" of service excellence. They...

 
 
The Prime Solution Thull, Jeff Dearborn Trade Publishing , 2004 Customer Focus, Marketing

Today's business-to-business solutions marketplace is competitive and full of challenges. Companies work hard to create and sell value-laden solutions, but, even with hard work and research, the success rate in the...