CONSUMER complaints
CONSUMER complaints
A Complaint Is a Gift
Berrett-Koehler Publishers ,
2008
Customer Focus
In A Complaint Is a Gift, Janelle Barlow and Claus Møller present the right way to handle complaints while retaining customer loyalty and trust. Regardless of industry, the truth for all businesses is...
The Prime Solution
Dearborn Trade Publishing ,
2004
Customer Focus, Marketing
Today's business-to-business solutions marketplace is competitive and full of challenges. Companies work hard to create and sell value-laden solutions, but, even with hard work and research, the success rate in the...
