PERFORMANCE standards

PERFORMANCE standards

 
HBR Guide to Performance Management Harvard Business Review Press Harvard Business School Publishing Corporation , 2017 Management

Simply put, the role of a manager is to ensure that his or her team achieves results. However, traditional practices like annual reviews are no longer considered the most effective way to manage employees’ performances...

Audio summary available
 
 
Who Kidnapped Excellence? Paul, Henry | Britt, John | Jent, Ed Berrett-Koehler Publishers, Inc. , 2014 Productivity

Most companies want excellence to be an integral part of their company cultures, but how people perceive excellence at the outset of a new job or company initiative can subtly degrade over time. Both at work and in...

Audio summary available
 
 
Bounce Syed, Matthew HarperCollins , 2010 Personal Growth, Productivity

In Bounce, Matthew Syed debunks the “talent theory of expertise,” the idea that top performers are born with greatness in their genes. Innate talent can provide a head start, but it is hours and hours...

Audio summary available
 
 
Encouraging the Heart Kouzes, James M. | Posner, Barry Z. John Wiley & Sons, Inc. , 2003 Leadership, Management

For more than two decades, James Kouzes and Barry Posner have studied leaders and behaviors that lead to achieving extraordinary results. They discovered that one of the most important leadership practices is...

Audio summary available
 
 
Lead with Your Customer Kober, J. Jeff | Jones, Mark David ASTD Press , 2010 Customer Focus

In Lead with Your Customer, Mark David Jones and J. Jeff Kober offer the World-Class Excellence Model as a means to integrate a dual approach of engaging employees internally and customers externally...

Audio summary available
 
 
The New Human Capital Strategy Hall, Ph.D., Bradley W. AMACOM , 2008 Human Resources, Management, Productivity

Bradley W. Hall identifies many problems with the current approach to talent management: no one is accountable; programs are emphasized over systems; and the existing Human Resources model is egalitarian, even though...

Audio summary available
 
 
Coming to Public Judgment Yankelovich, Daniel Syracuse University Press , 1991 Global Business

Quality judgments are commonplace in America-standards of excellence exist for everything from surgery to movies. Despite the fact that Americans hold opinions on almost every subject, whether they know anything about...

 
 
Critical SHIFT Silverman, Lori L. | Propst, Annabeth L. ASQ Quality Press , 1999 Innovation, Management, Productivity

According to Lori L. Silverman and Annabeth L. Propst, the concept of quality, as used within the context of "total quality management," has fallen out of favor. However, it is not "dead" but is being replaced by...

 
 
The Lean Enterprise Dimancescu, Dan | Hines, Peter | Rich, Nick Amacom , 1997 Customer Focus
In business, change is always present. What worked yesterday no longer works today. Customers are more demanding, competitors are more competitive, and new markets and new competitors are emerging globally. Thus, in...
 
 
The Professional's Guide to Working Smarter Henry, Lauchland A. Burrill-Ellsworth Associates, Inc. , 1989 Personal Growth, Productivity

Success traditionally goes to those who set goals, make plans to achieve them, and carry out those plans. Individuals who have problems achieving usually plan or execute poorly. 1. Self-Evaluation will indicate where...