ORGANIZATIONAL behavior

ORGANIZATIONAL behavior

 
10 Steps to Successful Customer Service Kamin, Maxine ASTD Press , 2010 Customer Focus

Great customer service is about connections. Loyal customers do not wander in and out of businesses; they form relationships and stay with companies. In 10 Steps to Successful Customer Service...

Audio summary available
 
 
10 Steps to Successful Meetings ASTD Editors ASTD Editors ASTD Press , 2009 Management, Productivity

In 10 Steps to Successful Meetings, the American Society for Training and Development provides key information needed to develop and facilitate effective meetings. Conducting efficient meetings is an...

Audio summary available
 
 
10 Steps to Successful Teams McClay, Renie ASTD Press , 2009 Leadership, Teams

Renie McClay's 10 Steps to Successful Teams provides advice and guidance for team leaders and team members who are charged with accomplishing tasks through collaborative...

Audio summary available
 
 
10 Steps to Successful Training Biech, Elaine ASTD Press , 2009 Leadership Development, Personal Growth

Training programs are only as effective as the trainers who design them, and 10 Steps to Successful Training explains in detail the characteristics, actions and behaviors that define truly successful...

Audio summary available
 
 
11 Regeln für die Wertschöpfung im sozialen Zeitalter Merchant, Nilofer Harvard Business School Publishing Corporation , 2012 German

In ihrem Buch 11 Regeln für die Wertschöpfung im sozialen Zeitalter fordert Nilofer Merchant von Unternehmen, Managern und Arbeitnehmern ein Umdenken bezüglich grundlegender Annahmen darüber, wie...

 
 
11 reglas para crear valor en la Era social Merchant, Nilofer Harvard Business School Publishing Corporation , 2012 Spanish

Según Nilofer Merchant, en 11 reglas para crear valor en la Era social, las empresas, los gerentes y los trabajadores independientes deben reconsiderar algunas suposiciones fundamentales sobre cómo...

 
 
11 règles pour créer de la valeur à l’ère sociale Merchant, Nilofer Harvard Business School Publishing Corporation , 2015 French

Selon Nilofer Merchant dans 11 règles pour créer de la valeur à l’ère sociale, les entreprises, managers et collaborateurs doivent tous repenser certaines hypothèses fondamentales sur le fonctionnement...

 
 
A Culture of Purpose Lueneburger, Christoph HarperBusiness , 2013 Business Strategy

In A Culture of Purpose, Christoph Lueneburger relates how leadership today faces the complex task of building a culture of purpose to power organizations. Pursuing a purpose rooted in commercial...

Audio summary available
 
 
A Rock and a Hard Place Hodgson, Kent AMACOM , 1992 Personal Growth

Far more attention needs to be given to the values and principles-both business and ethical-that business people hold, for the simple reason that they make up the foundation upon which decisions are made. Solving...

 
 
A Seat at the Table Miller, Marc Greenleaf Book Press , 2009 Business Strategy, Customer Focus

The word salesperson can have ugly connotations; it often reminds customers of disengaged product-pushers who sell without passion or purpose. If a salesperson can transcend that image, however, and help his customers...

Audio summary available