ORGANIZATIONAL behavior
ORGANIZATIONAL behavior
Successful leadership is defined in many different ways. Whether an individual is a natural-born leader or learns the skills to become a good leader, having a value system and adhering to it is an integral contributor...
For most of us, our sense of well-being is closely tied to whether or not we have a sense of purpose and of making a difference. Employees who feel they are simply part of a bureaucracy and unable to contribute to the...
The key to high performance in the workplace goes beyond traditional “hard skills” — passion is an essential element of productivity. Employees who are able to identify a “passion and purpose” in their lives experience...
It has happened at too many corporations, both large and small: a new system or process is under consideration and management hires a consulting firm to tackle the new project. The consultants work for months, use...
Although the context of leadership has changed significantly in recent years due to factors like globalization and new technologies, the content of leadership has remained constant. In The Truth About...
Identifying what managers do is easy; making sense of the huge assortment of duties and requirements is the difficulty. According to management guru Henry Mintzberg, author of Managing, management must...
Little by little, scholars and business practitioners have begun to recognize the significance of followers in organizations. Inspired by a groundbreaking conference held in 2006 called “Rethinking Followership,”...
Customer service is based on a trusting relationship between customer and business. Clients come to customer service representatives with a need. Great service staff will be able to deal with these needs no matter how...
The word salesperson can have ugly connotations; it often reminds customers of disengaged product-pushers who sell without passion or purpose. If a salesperson can transcend that image, however, and help his customers...
In today’s fast-moving economy, successful companies often have to change course in order to keep up with the shifting demands of the market – essentially, they have to “reposition” themselves in the mind of the...
