ORGANIZATIONAL behavior
ORGANIZATIONAL behavior
Customer service is based on a trusting relationship between customer and business. Clients come to customer service representatives with a need. Great service staff will be able to deal with these needs no matter how...
In 10 Steps to Successful Meetings, the American Society for Training and Development provides key information needed to develop and facilitate effective meetings. Conducting efficient meetings is an...
10 Steps to Successful Teams by Renie McClay is a guide for team leaders and team members who are charged with accomplishing tasks through collaborative workforce groups. Organizations that use teams effectively...
Training programs are only as effective as the trainers who design them, and 10 Steps to Successful Training explains in detail the characteristics, actions and behaviors that define truly successful...
The word salesperson can have ugly connotations; it often reminds customers of disengaged product-pushers who sell without passion or purpose. If a salesperson can transcend that image, however, and help his customers...
In Always a Winner, Peter Navarro makes the case that a recession can be substantially more damaging to an organization that any 10 competitors. He presents a comprehensive guide for executives to...
In researching his book, Carrots and Sticks Don’t Work, Paul L. Marciano planned to review 15 different theories on how to motivate people. What he discovered was that productivity was not increased by...
The old idea that innovation begins at the top of an organization is not conducive to managing a productive and successful company. Instead, leaders should be encouraging innovation in all layers of their organizations...
While hospital administrators and doctors often have different perspectives on patient care – and consequently take divergent approaches to it – they share the common goal of providing quality care to patients....
Fraud-an act of deception practiced in order to secure personal gain - has been a longstanding threat for business owners. Rapid advances in computers, however, have propelled the issue of computer fraud into the...
