ORGANIZATIONAL behavior
ORGANIZATIONAL behavior
With an increasing number of employees working outside the central workplace, direct control over members of a project team is a thing of the past. In The Distance Manager, authors Kimball Fisher and...
In The Savvy Manager, Jane R. Flagello and Sandra Bernard Dugas offer managers tips on how to deal with the human element of a company and how to improve an organization by improving their management...
In The Inspiring Leader, John H. Zenger, Joseph R. Folkman, and Scott K. Edinger explain how leaders can bring about extraordinary performance and move a group from ho-hum to gung-ho by breaking...
The problems of overwork can plague anyone in today's hectic business world where technology has increased both projects and expectations. The paperless society has only half arrived, so many have to deal with an...
Customer service has a tremendous effect on customers’ attitudes toward a company, what they tell others about it, and whether they continue to patronize that company or go elsewhere. In his book Strategic...
In today's volatile and unpredictable economy, corporate agility is a prerequisite for success. Consequently, traditionally managed companies which are plagued by excess real estate; costly, inflexible labor forces;...
Women and men have different perspectives on the world and on how they experience it, but business organizations have traditionally focused on and rewarded only male-centric points of view. A woman’s unique perceptions...
In Stirring It Up, Gary Hirshberg describes the mission behind Stonyfield Farm and catalogs the lessons he has learned while seeking profit via environmental sustainability over the past 25 years....
For most of us, our sense of well-being is closely tied to whether or not we have a sense of purpose and of making a difference. Employees who feel they are simply part of a bureaucracy and unable to contribute to the...
Customer service is based on a trusting relationship between customer and business. Clients come to customer service representatives with a need. Great service staff will be able to deal with these needs no matter how...
