BUSINESS communication
BUSINESS communication
Research in the fields of psychology, anthropology, linguistics, and sociology has found that as much as 93 percent of interpersonal communication is nonverbal, and these nonverbal signals are the most honest and...
No matter who you are, it seems, your place in the generational chain dictates not only how you work, but how disconnected you are from all other groups - older and younger. Though one might say that this is simply the...
In every kind of business and in every industry, workplaces are becoming more diverse, which has important and challenging implications for communication and for relationship building. In The Art of Connecting...
Will Your Next Mistake Be Fatal? concerns what author Robert E. Mittelstaedt, Jr. refers to as M3 - Managing Multiple Mistakes - and illustrates, using the experience of others, how to create an organization observant...
Leaders are in for a new set of challenges when they are called upon to manage people who are themselves leaders. This challenge is particularly prevalent in “high talent” organizations made up of people with high...
In order to create a strong, results-driven organization with increased sales, improved customer service, quality, and productivity, great leaders must be attentive to seven specific management principles: vision,...
Whether they are actors, politicians, or business moguls, great leaders have one thing in common – presence. Laurence Olivier had presence; so did Martin Luther King Jr., John F. Kennedy, Mahatma Gandhi, and Eleanor...
Career Warfare outlines the various ways that individuals working within business can create their own successful personal brand. A personal brand is really the individuals themselves; how they present...
Crucial conversations happen to everyone. They are the conversations that affect the quality of our lives, whether in the personal or the professional realm. Crucial conversations are those in which opinions vary, in...
Behind the problems that plague organizations are individuals who cannot, or will not, deal with broken promises and violated expectations. The problems often involve broken rules, missed deadlines, and simply...
