PERSONNEL management
PERSONNEL management
In their groundbreaking book, The Service Profit Chain (1997), Heskett, Sasser, and Schlesinger asked the question of why a few service enterprises seem to be consistently better at what they do than...
Talent management depends on the company and its culture. How a company manages its talent varies depending on the company’s objectives, policies, and values. As a result of these varying factors, talent management...
Most books written about compensation and rewards are targeted at human resource professionals. But with more and more frontline managers making decisions about employee rewards, practical guidance is needed about how...
In any business, hiring and retaining the best employees is the key to long-term success. Often, hiring the wrong people can waste money, hurt morale, and undermine competitiveness. Taking into account recruiting costs...
A useful blend of theory, practice, and common sense that provides innovative solutions for "riding" change. Kissler presents a "blueprint," showing the major variables that need to be considered, as well as a "roadmap...
Organizational health represents a company’s greatest source of advantage. It forms the context for every important function, ranging from strategy to finance, marketing, technology, and more. Cultivating...
Three hundred sixty degree feedback helps managers to get a clear picture of how they are perceived by their bosses, direct reports, colleagues, and others. Comprehensive data are collected from those who work for or...
A business succeeds when its employees succeed, so attracting, hiring and retaining the best employees should be among an organization’s top priorities. Yet most companies fail to follow a systematic approach to hiring...
In Workforce America, the authors contend that-contrary to what some believe-managing diversity as an asset does not require expertise in cultural differences. The only prerequisite is a framework for analyzing the...
In a reality where you may be working at a job that is not exactly ideal, here are ways to learn to love what you do, and make your workplace an energetic, enthusiastic and wonderful place to be. Through the delightful...
