SERVICE industries workers
SERVICE industries workers
Your Call Is (not that) Important to Us
Free Press ,
2009
Customer Focus
Based on interviews with industry professionals at various levels as well as hard-to-believe but true reports of bad customer service, Your Call Is (not that) Important to Us investigates the inner...
The Customer Rules
McGraw-Hill ,
2009
Business Strategy, Customer Focus
C. Britt Beemer and Robert L. Shook’s The Customer Rules presents the argument that the world’s most successful companies are those with an unwavering commitment to customer satisfaction. According to...
