INTERPERSONAL confrontation

INTERPERSONAL confrontation

 
Conflict 101 Shearouse, Susan H. AMACOM , 2011 Communication, Relationships

In Conflict 101, Susan H. Shearouse helps managers better understand workplace conflict and how to respond to it. In every workplace, it is inevitable that people will clash at some point, and what...

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Crucial Confrontations Patterson, Kerry | Grenny, Joseph | McMillan, Ron | Switzler, Al McGraw-Hill , 2004 Communication, Human Resources, Leadership, Management, Personal Growth, Relationships

Behind the problems that plague organizations are individuals who cannot, or will not, deal with broken promises and violated expectations. The problems often involve broken rules, missed deadlines, and simply...