You Said What?!

You Said What?!

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Zoller, Kim | Preston, Kerry The Career Press, Inc., 2015 Audio summary available
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IN THIS SUMMARY

As Kim Zoller and Kerry Preston explain in You Said What?!, effective communication is vital in the workplace. Building relationships with others means making them feel valued, respected, and, above all, heard. But even the most well-intentioned professionals make common communication blunders. Because professional communication skills are not intuitive, they must be learned and perfected over time.