Win at Work!

In Win at Work!, Diane Katz presents an alternative to the traditional linear model of resolving conflict called “The Working Circle.” This approach encourages flexibility when resolving conflict. The Working Circle is a circular approach with eight steps that can be revisited on the way to conflict resolution. Rather than focusing solely on solutions, The Working Circle requires individuals to balance feelings and reason in order to improve confidence and focus on organizational goals. The Working Circle aims to provide win-win resolutions that leave each participant satisfied.