What To Say To Get What You Want
IN THIS SUMMARY
Deep and Sussman present a work characterized by clarity, simplicity, and directness. However, its accessibility does not at all diminish its authoritativeness or its value to the professional at the highest level. Beginning with a vignette, each chapter in the first section of the book describes "Ten Commandments of Change" (simple rules for relating diplomatically with all types of difficult people). The second part of the book identifies 44 challenging personality characteristics, behaviors that delineate each personality, a list of responses to avoid, and a list of scripted statements to use to obtain the desired behavior. Thus, this work offers a lesson in psychoanalysis designed to make the workplace less stressful and more productive for the individual.