TouchPoints

TouchPoints

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Conant, Douglas | Norgaard, Mette Jossey-Bass, 2011 Audio summary available
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IN THIS SUMMARY

Leaders are measured by their ability to move issues forward in an organization. However, many people do not realize that the numerous brief meetings and interruptions that occur over the course of the day offer important opportunities to influence others, make progress on issues, and to really lead. Douglas Conant, president and CEO of Campbell Soup Company, and strategic learning expert Mette Norgaard call these moments “TouchPoints.” In the book TouchPoints, Conant and Norgaard describe how to derive the most value from these daily encounters.