IN THIS SUMMARY
“Thinking forward” is the phrase used by Patricia Cahill, president and CEO of Catholic Health Initiatives (CHI), to describe the process that put CHI on the road to its current success. Thinking forward is the way CHI wants its associates to approach their work—not only to constantly look for ways to serve their patients and clients better but to enjoy the process and grow themselves. CHI uses the term “associates” to include employees, affiliated physicians, and volunteers. Thinking Forward is about the success of these associates, which has been dramatic in a short span of time. John Griffith and Kenneth White provide a model that any committed hospital or healthcare system can follow to achieve similar gains.