IN THIS SUMMARY
Most business executives and managers approach problem solving using a method whose end result is excessive data collection, analysis paralysis, and solutions that cause more problems than they solve. One temporary fix after another is all too common in organizations, with true resolution being the exception rather than the norm. Research indicates that about 92 percent of the population approaches problem solving in a manner that yields the aforementioned results, so what are the other eight percent doing right? In Smart Questions, Gerald Nadler and William Chandon reveal that those most adept at creating lasting solutions are people who ignore what they have been taught about planning, designing, and creating solutions in favor of a holistic approach that is based on asking different types of questions. Rooted in the core concepts of these leading solution creators, the Smart Questions Approach is a repeatable methodology others can emulate to reach breakthrough solutions in their organizations.