The Six Sigma Way

The Six Sigma Way

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Pande, Peter S. | Neuman, Robert P. | Cavanagh, Roland R. McGraw-Hill Education, 2014 Audio summary available
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The second edition of The Six Sigma Way, by Peter S. Pande, Robert P. Neuman, and Roland R. Cavanagh, is a detailed, step-by-step guide on how to design or redesign an organization’s processes from the ground up. Six Sigma takes a reasoned approach of statistics and measurement as a way of determining the effectiveness of a business’s core process. Businesses should reduce variation (the sigma in Six Sigma) as much as possible and focus on understanding the needs and expectations of customers above all else. Careful analysis of facts and data is important, as well as the need to measure data. Companies that make a long-term commitment to Six Sigma methods will see sustained improvement in their processes and overall organizations.