The Services Shift
IN THIS SUMMARY
While twenty-first century managers are well-versed in the phenomenon of globalized manufacturing (the physical production of goods outside of a company’s country of operation), the details and implications of a more recent globalization shift are less well understood. According to Robert E. Kennedy and Ajay Sharma in their book The Services Shift, the globalization of services such as customer service, software development, payroll, and billing has grown exponentially in the last few years, will continue to encompass more and more complex job titles, and may soon overtake offshore manufacturing as the most prevalent type of overseas outsourcing. They call this revolution “the services shift,” and explain that understanding the functions, legalities, and repercussions of this type of business restructuring is of utmost importance to global businesses.