Reinventing the Patient Experience
IN THIS SUMMARY
In the age of consumerism in healthcare, hospitals must reexamine their traditional practices and provide greater sensitivity and responsiveness to patient preferences. In Reinventing the Patient Experience, Jon B. Christianson, Michael D. Finch, Barbara Findlay, Wayne B. Jonas, and Christine Goertz Choate review eight hospitals across the nation that appear able to combine “high-tech” with “high-touch” care in an effective way. The book focuses on four areas: physical environment, nursing services, complementary therapies, and spirituality. The hospitals’ initiatives are intended to reinvent the patient experience. The study and implementation of alternative and patient-centered approaches to healing are changing and humanizing the face of healthcare.