Redefining Operational Excellence

Redefining Operational Excellence

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Miller, Andrew AMACOM, 2014 Audio summary available
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IN THIS SUMMARY

In Redefining Operational Excellence, Andrew Miller discusses several approaches to achieving operational excellence in an organization, including recruiting talented employees, innovating and collaborating, aligning strategy with tactics, and developing a strong customer base. Operational excellence depends on the continuing pursuit of improvement and a commitment to a culture that supports such endeavors. Implementing operational excellence at optimum speed is critical for an organization to stand out from the competition and remain on top.