Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People

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Evenson, Renée AMACOM, 2014 Audio summary available
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IN THIS SUMMARY

As opportunities for doing business become more global and interconnected in nature, the work force is becoming more diverse. People from different cultures process information in different ways. These differences may lead to conflict in the workplace. Employees may feel that colleagues from different cultural backgrounds are more difficult to work with. In her book Powerful Phrases for Dealing with Difficult People, Renée Evenson provides more than 325 words and phrases that can be used when working with difficult or challenging people in the workplace. The book is divided into two parts: the first half dealing with cultivating successful work relationships, and the second focuses on effective conflict resolution.