IN THIS SUMMARY
In today’s world of new social technologies, leaders must face a new reality: it is necessary to let go in order to succeed. Social technologies have made information sharing easy and free. As a result, they have redefined the way relationships between companies, customers, and employees work. In Open Leadership, Charlene Li explains how companies can operate in a more open way, given social technology adoption. She demonstrates how efficiency, communication, and decision-making can be improved through tools like Facebook, Twitter, YouTube, and others. Open Leadership discusses the processes and guidelines that organizations should use as they enter new open relationships with customers and employees.