New Titles

New Titles

 
A Manager's Guide to Coaching Emerson, Brian | Loehr, Anne AMACOM , 2008 Human Resources, Leadership, Leadership Development, Management, Personal Growth

In A Manager's Guide to Coaching, authors Brian Emerson and Anne Loehr operate under the premise that without engaging employees on a human level which responds to a coach's leadership, workplace production and...

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Exceeding Customer Expectations Kazanjian, Kirk Doubleday , 2007 Business Biographies, Customer Focus

From an initial investment of $100,000 and just seven cars, Enterprise Rent-A-Car has slowly, quietly grown into the largest and most successful car rental company in America. It took fifty years, some thoughtful...

Audio summary available
 
 
Answering the Ultimate Question Owen, Richard | Brooks, Laura Jossey-Bass , 2009 Business Strategy, Customer Focus, Management

Net Promoter - a multi-faceted program focused on increasing company growth through focused enhancement of customer loyalty - has been implemented in organizations worldwide. Many leading companies have demonstrated...

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Emotional Intelligence for Managing Results in a Diverse World Gardenswartz, Lee | Cherbosque, Jorge | Rowe, Anita Davies-Black Publishing , 2009 Human Resources, Management, Personal Growth, Relationships

Over the past decade, emotional intelligence has been recognized more and more as a critical underpinning of success both on and off the job. It has become even more important as work environments have become...

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Six Rules for Brand Revitalization Light, Larry | Kiddon, Joan earson Education, Inc. , 2009 Customer Focus, Marketing

After years of success, McDonald’s suffered a slow decline, falling out of favor with consumers. This can largely be attributed to the fact the brand did not focus on enduring profitable growth. McDonald’s created a...

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Results Through Relationships Takash, Joe John Wiley & Sons, Inc. , 2008 Personal Growth, Relationships

In the business world, it is sometimes easy to focus on the business of making money and lose sight of people, be they co-workers, clients, vendors, or customers. This is a mistake, according to Joe Takash, author of...

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The Credible Company D'Aprix, Roger Jossey-Bass , 2009 Business Strategy, Communication, Leadership, Management

Why is it that there is a record number of employees who no longer trust the management of the companies for whom they work? What is being lost – or left unsaid – in the communication between executive leadership and...

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Performance Management Cokins, Gary John Wiley & Sons, Inc. , 2004 Business Strategy, Major Works, Management

The global business landscape has changed immensely over the past several decades according to author Gary Cokins, and it is time for the world’s business leaders to acknowledge that their organizations must change as...

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Leadership Solutions Weiss, David S. | Molinaro, Vince | Davey, Liane John Wiley & Sons, Inc. , 2007 Human Resources, Leadership, Leadership Development, Management, Personal Growth

Organizations often struggle to build the leadership capacity necessary to thrive in an ever-changing global business environment. In fact, leadership development may be one of the biggest challenges facing businesses...

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The Change Cycle Salerno, Ann | Brock, Lillie Berrett-Koehler Publishers , 2008 Business Strategy, Change Management, Management, Personal Growth

Although change is usually unpredictable, the process of how people move through life’s change can be anticipated. In The Change Cycle, Ann Salerno and Lillie Brock provide readers with the six...

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