New Titles
New Titles
Issues that the business world now believes to be important, such as values, empowerment, service, quality, and environmental responsibility, are matters of feeling and spirit. Although most people acknowledge that...
Many service firms are paying a high price in lost business due to mediocre service, while few firms are truly oriented toward quality customer service. Businesses often don't understand customers and their priorities...
In At the Crossroads, Philip Coltoff examines how not-for-profit organizations can address today’s critical issues in ways that will help redefine their missions and expand their visions. Not-for-...
Authentic Conversations, Jamie Showkeir and Maren Showkeir show the way to change the ways in which you communicate with both your peers and your subordinates at work. The authors suggest that by being aware of...
The author expounds on what he considers to be the cause of the current leadership crisis -- a crisis that is apparent in the business world. Looking back on his thirty...
Cashman believes that many of the business, political, ethical, and spiritual dilemmas individuals face today in their personal and professional lives are symptomatic of a larger crisis of authenticity and purpose. In...
Any business will claim to have a vision for itself; it will also claim to have top talent, robust communications, and extreme customer focus. Likely though, its management gives itself higher marks in those areas than...
Brands must build a new relationship with their customers and the culture they participate in. The old rule was: Create safe, ordinary...
Today, a competitive challenge defines our economy and the at-tendant difficulties we are now experiencing have to do with failures of policy and not faults of national character. In the 1970s and 1980s, the inward...
In Bare Knuckle People Management, authors Sean O’Neil and John Kulisek present a frank and edgy guide to helping managers get the most from their teams. Rather than subscribing to traditional...
