New Titles

New Titles

 
Superstar Customer Service Conlow, Rick | Watsabaugh, Doug The Career Press, Inc. , 2014 Customer Focus

In a competitive market, keeping customers satisfied and loyal is vital. Employees who can provide excellent customer service are invaluable assets who create pathways for their own career advancement. In ...

Audio summary available
 
 
Practicing Positive Leadership Cameron, Kim Berrett-Koehler Publishers, Inc. , 2013 Leadership

Practicing Positive Leadership by Kim Cameron elaborates on similar themes that were introduced in his earlier book, Positive Leadership. In it, Cameron suggested that businesses strive to achieve what...

Audio summary available
 
 
Risk Intelligence Evans, Dylan Free Press , 2012 Business Strategy, Leadership

Every day, people face decisions small and large that must be made without a clear picture of the risks involved. In Risk Intelligence, Dylan Evans provides the tools and techniques to make such...

 
 
Clarity Smart, Jamie Capstone Publishing Ltd. , 2013 Leadership, Personal Growth

In Clarity, Jamie Smart describes how people encumber their minds with mistaken perceptions that are based on external circumstances. These perceptions tend to be superstitions that degrade thinking...

Audio summary available
 
 
The 3rd Alternative Covey, Stephen R. Free Press , 2011 Communication, Relationships

In The 3rd Alternative, Stephen R. Covey introduces a new way to resolve professional and personal conflicts and create innovative solutions. His approach avoids compromise, which involves at least...

 
 
Dream It, Do It, Live It! Newton, Richard | Rusen, Ciprian Adrian Capstone Publishing Ltd. , 2013 Personal Growth

Everyone has dreams, but not everyone is able to achieve them. Achieving a dream takes work, but it can be fun too. In Dream It, Do It, Live It!, Richard Newton and Ciprian Adrian Rusen explain how...

Audio summary available
 
 
It’s Your Ship, Revised & Updated Abrashoff, Captain D. Michael Business Plus , 2012 Leadership, Management, Teams

These days, running a business is a lot like running a Navy ship. To achieve success in either the boardroom or at sea, leaders must empower their people to lead themselves. In It’s Your Ship, Captain...

 
 
The Innovator’s Path Meyer, Madge M. John Wiley and Sons, Inc. , 2013 Innovation

In today’s complex, global business landscape, continuous innovation is the key to establishing and maintaining competitive advantage. But it takes more than good ideas to create and win support for meaningful, ongoing...

Audio summary available
 
 
Profit from the Positive Greenberg, Margaret | Maymin, Senia McGraw-Hill Education , 2013 Management, Personal Growth

Positive psychology is the study of what creates excellence in people, societies, and work environments. Theories of positive psychology have been proven in research journals, but much of the data is not easily...

Audio summary available
 
 
Flip the Script Wackermann, Bill Free Press , 2012 Business Strategy, Change Management

The strategy of “flipping the script” means turning obstacles into opportunities. Whether facing personal or organizational challenges, the potential for producing positive outcomes is based on identifying solid...

 
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