New Titles
New Titles
In Sales Growth, Thomas Baumgartner, Homayoun Hatami, and Jon Vander Ark explore ways in which a company can increase its sales revenue and profitability, even in a bad economy. Their insights involve...
C. Britt Beemer and Robert L. Shook’s The Customer Rules presents the argument that the world’s most successful companies are those with an unwavering commitment to customer satisfaction. According to...
Leadership is a buzzword that means to guide, direct, or take charge. It is a journey of self knowledge, learning from the past, creating a self portrait, and being afraid, according to Charlotte Beers. As the first...
In The Unwritten Rules, John Beeson asserts that “companies offer few guideposts for advancing to the executive level.” In his work as a consultant and executive coach, he has questioned decision...
Change management should, theoretically, be an ongoing element of every company’s growth. However, with three-quarters of all change initiatives failing to achieve the intended results, change management has become a...
In Wired and Dangerous, Chip R. Bell and John R. Patterson assert that customer service is in a transition phase between the age of technology and the age of the customer. Today’s customers are...
People take part in group activities in countless aspects of their lives, but truly exceptional group experiences are rare. Groups that can harnesses the energy to satisfy their goals and surpass expectations have a...
After decades marked by the misdeeds of businesses—from Enron to the BP oil spill—consumers have lost confidence in big businesses. However, companies have an opportunity to regain that confidence, and the support of...
A software company that adapts the motto “No Software” is an unusual company indeed. A company that plots to do away with nearly every business convention – from sales and marketing models to the very hardware on which...
There are more women than ever entering the top echelons of management, but that does not mean it has become easier to advance. In fact, career-transition consultant Emily Bennington has found that ambitious women...
