New Titles
New Titles
In an increasingly global business world, customer service organizations are faced with more and more diversity among customers and employees. Treating customers as a homogeneous group is certain to lead to service...
We spend much of our lives like Sisyphus, the king who was doomed forever to push a huge boulder up a hill only to have it roll back down. Unlike Sisyphus, however, our punishment is self-inflicted. In Positive...
While thousands of books offer leadership advice to organizations and their managers, Positive Leadership goes beyond the usual recommendations to show them how to achieve outstanding success. Kim...
Americans have been led to believe that to decrease their dependency on fossil fuels and stave off climate change, they must transition to green energy: wind, solar, and biofuels. In his book Power Hungry...
Today, few employees spend their entire career at one company. Some people move from company to company in search of raises and promotions; while some move from project to project. Employment patterns have also changed...
In Power Questions, Andrew Sobel and Jerold Panas show how questions are the best way to deepen relationships, build a business, and influence people. The authors show that asking the right questions...
Genius is often considered to be a quality that is not obtainable by everyone. It is viewed as something special that is exclusive to people like Einstein or Mozart. In Practical Genius, Gina Amaro...
Determining that IQ, as a singular measure of competence, could no longer be supported, Harvard professor, Howard Gardner, proposed (in Frames of Mind, 1985) a range of key competencies, which he calls multiple...
Most organizations can do well when conditions are calm, but only the great ones are able to thrive when conditions become extreme, chaotic and hostile. Stephen R. Covey and Bob Whitman’s Predictable Results in...
In Predictable Success, Les McKeown explains that any business, any organization—any group of any sort—that grows and reaches for success is going to go through certain steps and will have to endure...
