New Titles

New Titles

 
The Service Profit Chain Heskett, James L. | Sasser Jr., W. Earl | Schlesinger, Leonard A. The Free Press , 1997 Customer Focus, Productivity

The Service Profit Chain demonstrates that leading companies maintain their leadership position by managing The Service Profit Chain - a quantifiable set of relationships that directly...

 
 
The Witch Doctors Micklethwait, John | Wooldridge, Adrian Times Books , 1997 Management

According to the case against it, management theory has four obvious faults: (1) It is incapable of self-criticism; (2) Its terminology (jargon) acts to confuse rather than clarify; (3) It is rarely more than just...

 
 
Competition in the 21st Century Tyson, Kirk W. M. St. Lucie Press , 1996 Global Business

As the world moves into the 21st century, companies will come to discover that quick-fix, reactionary approaches will not work in this coming age of Intelligence. To outthink, outsmart, and outmaneuver competitors,...

 
 
Customer-Centered Growth Whiteley, Richard | Hessan, Diane Addison-Wesley , 1996 Customer Focus, Marketing

Many organizations are struggling today because unlike successful customer-centered enterprises, they have remained internally focused. Their distracted managers and employees seek business opportunities everywhere...

 
 
Customer Intimacy Wiersema, Fred Knowledge Exchange , 1996 Customer Focus, Marketing

The unmet needs of customers are everywhere today in products and services that are not carefully designed and, therefore, fall far short of their potential. This situation in which clients either do not get what they...

 
 
Leading Your Team Leigh, Andrew | Maynard, Michael Nicholas Brealey Publishing , 1996 Leadership, Management, Teams

When people are expected to lead a team, often they wonder if they have what it takes, they are confused about where to start, they worry about how to handle people who were previously their peers, or they fret about...

 
 
NUTS! Freiberg, Kevin | Freiberg, Jackie Bard Books , 1996 Business Biographies

Twenty-five years ago, Southwest reinvented air travel with its low fares and irreverent style. Today, the company keeps air fares at rock-bottom levels by keeping costs low, satisfies customers by getting them and...

 
 
Only the Paranoid Survive Grove, Andrew S. Currency Doubleday , 1996 Global Business, Major Works

Intel is the world’s largest chipmaker, the fifth most admired company in the United States and the seventh most profitable company among the Fortune 500. Andrew Grove attributes this success to having a healthy...

 
 
The Second Curve Morrison, Ian Ballantine Books , 1996 Global Business, Innovation

A company has done everything right - searched for and found excellence, focused on what works, reengineered business processes, and developed the discipline of a market leader. But even with all that, if the...

 
 
Permission to Win Pelletier, Ray Oakhill Press , 1996 Personal Growth

From a new breed of motivators, America's Attitude Coach Ray Pelletier gives you a practical guide for translating your personal mission into concrete action. Make today your January 1st. Say goodbye to negative...

 
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