New Titles

New Titles

 
Tailored Learning Hofmann, Jennifer ASTD Press , 2009 Leadership Development, Technology

The world of training has changed dramatically in recent years, thanks to the introduction of new technologies such as wireless Internet access, streaming media, and others. As a result, traditional training models...

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The Economics of Health Reconsidered Rice, Thomas | Unruh, Lynn Health Administration Press , 2009 Economics & Finance, Health Care

Recent years have seen a surge of interest in reforming the organization and delivery of health systems in developed countries, including the United States. While health economists recognize the need for government...

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Make or Break Grichnik, Kaj | Winkler, Conrad | Rothfeder, Jeffrey McGraw-Hill Companies , 2008 Innovation, Productivity

Manufacturing has been the backbone of corporate America for many years, but some quintessential companies have let their manufacturing prowess lapse. With emerging markets, changing work forces, and accelerating...

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What is the Emperor Wearing? Laurie Weiss Butterworth-Heinneman , 2004 Relationships
Once upon a time, an emperor who loved clothes was approached by two con men who made him an offer he couldn't refuse. They promised to weave him a...
 
 
Please Every Customer Lucas, Robert W. McGraw-Hill , 2011 Customer Focus

In an increasingly global business world, customer service organizations are faced with more and more diversity among customers and employees. Treating customers as a homogeneous group is certain to lead to service...

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Nickel and Dimed Barbara Ehrenreich Henry Hold and Company , 2002 Economics & Finance, Management
Having a job and working hard do not guarantee a better life even for low-level workers in America. What is needed are fair, living wages and a...
 
 
Value Dobbs, Richard | Huyett, Bill | Koller, Tim John Wiley & Sons, Inc. , 2011 Business Strategy, Economics & Finance

In market economies, value is a very important metric. Investors want the value of their funds to grow in ways that compensate them for risk, as well as for the interest they sacrificed by not investing elsewhere. To...

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Turn Clicks into Customers Forrester, Duane McGraw-Hill , 2010 Customer Focus, Marketing

Developing a powerful business presence on the Web is only the beginning for companies. Smart marketers realize the goal is not to increase traffic to a site, but to achieve more sales, more subscribers and more...

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In Search of Leadership Harkins, Phil | Swift, Phil McGraw-Hill Companies , 2009 Leadership

In Search of Leadership discusses the stories of many successful leaders while investigating what drives them to lead. Phil Harkins and Phil Swift outline the five different types of leadership and...

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The Innovation Secrets of Steve Jobs Gallo, Carmine McGraw-Hill , 2011 Innovation

In The Innovation Secrets of Steve Jobs, business journalist Carmine Gallo describes the seven principles that form the philosophical core of master innovator, Steve Jobs. Although there is only one...

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