New Titles

New Titles

 
The Necessary Revolution Senge, Peter | Smith, Bryan | Kruschwitz, Nina | Laur, Joe | Schley, Sara Broadway Business , 2011 Social Responsibility

The Industrial Age is coming to an end, and business leaders across the globe are beginning to understand the need for revolutionary changes that will create a regenerative world. In The Necessary Revolution...

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World Class Diversity Management Thomas, Jr., R.Roosevelt Thomas and Associates, Inc. , 2010 Diversity

In World Class Diversity Management, R. Roosevelt Thomas, Jr. draws from his twenty-five year career in diversity work, interactions with senior-level executives, and personal observations and...

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Getting Naked Lencioni, Patrick Jossey-Bass , 2010 Business Strategy, Customer Focus

Even though vulnerability is key to building deep and lasting relationships, it is not usually associated with success in business. Professionals who understand the true value of vulnerability, however, are better...

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An Insider's Guide to Building a Successful Consulting Practice Katcher, Bruce K. | Snyder, Adam AMACOM , 2010 Business Strategy, Personal Growth

For people who long to be independent in their work and to make the most of their time, independent consulting may be the ideal. An Insider’s Guide to Building a Successful Consulting Practice by Bruce...

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What's the Secret? DiJulius, John R. John Wiley & Sons, Inc. , 2008 Customer Focus

In What’s the Secret?, businessman and customer service consultant John R. DiJulius III reveals the success of his and other companies using Secret Service, hidden systems that use customer...

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The Psychology of Selling Tracy, Brian Thomas Nelson , 2004 Marketing

Every day, everyone, everywhere, sells something, be it a product, a service, or an idea. Not only does an individual’s ability to sell help them to achieve substantial income, it can also provide them with lifelong...

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Exceptional Service, Exceptional Profit Inghilleri, Leonardo | Solomon, Micah AMACOM , 2010 Customer Focus

The key to a successful business is customer loyalty. Building enduring business relationships is a timeless strategy that transcends factors that are out of a service organization’s control, including technological...

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Outsiders on the Inside Couper, David Career Press , 2011 Personal Growth, Relationships

Many individuals feel that they just do not fit in at their workplace. This may be because of their personality, their appearance, or the way they think. In Outsiders on the Inside, David Couper...

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Helping Schein, Edgar H. Berrett-Koehler Publishers , 2009 Management, Relationships

In Helping, Edgar H. Schein draws not only on his career expertise but from personal life experiences to establish a “general theory of helping” that holds true no matter what the social dynamics of...

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The Nonverbal Advantage Gorman, Carol Kinsey Berrett-Koehler Publishers , 2008 Communication

Business professionals who fail to hone their nonverbal communication skills are quickly becoming non-competitors in today’s marketplace. New and sophisticated videoconferencing technology requires fluency in body...

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