New Titles

New Titles

 
Service Within. Albrecht, Karl Dow Jones-Irwin , 1990 Leadership

The topics discussed in Service Management Effectiveness are by leading researchers in the field of service management and they provide a comprehensive model for managing service businesses. The work shatters the...

 
 
The House of Nomura Alletzhauser, Albert J. Little, Brown & Company , 1990 Economics & Finance, Global Business

Alletzhauser produces a skillful re-creation of dramatic conflicts that the Nomura story represents: Nomura versus fate, society, and situation, as well as the conflicts experienced by the majorplayers with themselves...

 
 
Discovering the Soul of Service Berry, Leonard L. The Free Press , 1999 Business Biographies, Customer Focus

Although creating a successful service operation is truly difficult, sustaining its success is even more so. Services are performances, and the challenge of sustaining a high level of performance on a continuous basis...

 
 
Barons of the Sky Biddle, Wayne Simon & Schuster, Inc. , 1991 Business Biographies, Innovation

In Barons of the Sky, Biddle describes the birth and evolution of an important American industry-the Aerospace Industry. Biddle addresses the questions of how and why a liberal democracy has allowed...

 
 
The Emperors of Chocolate Brenner, Joel Glenn Random House , 1999 Business Biographies

Forrest Mars, Sr., the Howard Hughes of the candy world, and Milton Hershey, built business empires out of chocolate. For 30 years, their products have accounted for eight of the ten top-selling candy bars in the...

 
 
Euroquake Burstein, Daniel Simon & Schuster , 1991 Global Business

Euroquake is an authoritative analysis of the critical competitive challenges America faces against the economic ascendance of both Europe and Japan. Euroquake differs from many such...

 
 
Let Your Customers Do the Talking Cafferky, Michael E. Upstart Publishing Company , 1996 Customer Focus, Marketing

Cafferky provides practical, common sense guidelines that any company, no matter what the situation, industry, or business, can use to formulate and implement an effective word-of-mouth promotional plan immediately....

 
 
Keeping Customers for Life Cannie, Joan Koob | Caplin, Donald AMACOM , 1991 Customer Focus

In Keeping Customers for Life, Cannie and Caplin present what they consider to be the best work in customer satisfaction being done by companies they call "islands" of service excellence. They...

 
 
Every Business Is a Growth Business Charan, Ram | Tichy, Noel M. Times Business , 1998 Economics & Finance, Leadership

Successful business leaders believe that there is no such thing as a mature business and are, thus, relentless in their pursuit of profitable, sustainable, and capital efficient growth. This mindset is hot-wired into...

 
 
The Performance Edge Cooper, Robert K. Houghton Mifflin Company , 1991 Personal Growth

The Performance Edge is a comprehensive, up-to-date, and thoroughly researched guide to the latest thinking on personal effectiveness and workplace performance. Cooper identifies six pivotal...

 
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