New Titles

New Titles

 
10 Steps to Successful Customer Service Kamin, Maxine ASTD Press , 2010 Customer Focus

Great customer service is about connections. Loyal customers do not wander in and out of businesses; they form relationships and stay with companies. In 10 Steps to Successful Customer Service...

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Saving the World at Work Sanders, Tim Crown Publishing , 2008 Teams

“Good” is the new Great. Profit alone is not enough in a world where people prioritize social values and seriously consider the impact organizations have on individuals, communities, and the planet as a whole. A...

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Standing in the Fire Dressler, Larry Berrett-Koehler Publishers , 2010 Leadership, Management

In Standing in the Fire, Larry Dressler compares leading a combustible meeting with fighting a brush fire. When not tended to properly, a fire can cause suffering, proliferation, and destruction....

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A Seat at the Table Miller, Marc Greenleaf Book Press , 2009 Business Strategy, Customer Focus

The word salesperson can have ugly connotations; it often reminds customers of disengaged product-pushers who sell without passion or purpose. If a salesperson can transcend that image, however, and help his customers...

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Career Contentment Garton, Jeffrey ASTD Press , 2008 Human Resources, Personal Growth

In Career Contentment, career coach and veteran human resources manager Jeffrey Garton advises employees how to develop strategies for searching for the right job or career, how to make...

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Becoming a Category of One Calloway, Joe John Wiley & Sons, Inc. , 2009 Business Strategy

In Becoming a Category of One, Joe Calloway states that a company must strive not to become a leader in a category, but to create a new category altogether and be the only company in it. In order to accomplish this, a...

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Who's Got Your Back Ferrazzi, Keith Broadway Books , 2009 Personal Growth, Relationships

After taking part in an exceptional business team early in his career, Keith Ferrazzi realized the “incredible power of having a team of people guide me, encourage me, help me to be open and candid, hold me accountable...

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Repositioning Trout, Jack | Rivkin, Steve McGraw-Hill , 2010 Business Strategy, Change Management, Marketing

In today’s fast-moving economy, successful companies often have to change course in order to keep up with the shifting demands of the market – essentially, they have to “reposition” themselves in the mind of the...

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The Snowball Schroeder, Alice Bantam Books , 2008 Business Biographies

Most people equate the name Warren Buffett with canny investing, enormous amounts of money, and a generous, philanthropic spirit. In The Snowball, Alice Schroeder provides readers with a detailed and...

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Viral Loop Penenberg, Adam L. Hyperion Books , 2009 Business Strategy, Technology

The startling technological advances of the Internet age have changed the way we think, the way we play, and the way we work. As a result, the arena for business success is more open and expansive than it has ever been...

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