New Titles

New Titles

 
Shortcut to Prosperity Hopkins, Mark Greenleaf Book Group Press , 2013 Entrepreneurship, Personal Growth

Many people would like to achieve prosperity, whether this means becoming entrepreneurs, being financially successful, or living fulfilling personal lives. Unfortunately, most people do not acquire the skills needed to...

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Share This! Zandt, Deanna Berrett-Koehler Publishers , 2010 Marketing, Technology

In Share This!, Deanna Zandt discusses how social networks allow individuals to share their stories with a large number of people at a time by observing what others are posting over time. When...

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Shaping the Future Belgard, William P. | Rayner, Steven R. AMACOM , 2004 Leadership, Management

Change management should, theoretically, be an ongoing element of every company’s growth. However, with three-quarters of all change initiatives failing to achieve the intended results, change management has become a...

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Seven Strategy Questions Simons, Robert Harvard Business School Publishing Corporation , 2010 Business Strategy

Success in today’s relentlessly competitive marketplace depends not only on choosing the right strategy, but also on executing that strategy in a consistent and efficient way. On a day-to-day basis, it is not easy to...

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Seven Strategies to Improve Your Bottom Line Gee, E. Preston Health Administration Press , 2001 Business Strategy, Economics & Finance, Health Care

In Seven Strategies to Improve Your Bottom Line, E. Preston Gee outlines different tools and strategies that can help healthcare executives cut costs and improve their hospital’s efficiency and overall...

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Seven Disciplines of a Leader Wolf, Jeff | Shelton, Ken John Wiley & Sons, Inc. , 2015 Leadership

Leaders make or break organizations. To help organizations succeed, Jeff Wolf and Ken Shelton have condensed Wolf’s Leadership Development Program into their book, Seven Disciplines of a Leader. It is...

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SET for Inclusion Donovan, Mason | Kaplan, Mark Bibliomotion, Inc. , 2015 Diversity

Although most business leaders aim to be inclusive, their decisions are often influenced by the norms of insider groups and their own preconceptions. In SET for Inclusion,...

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Servicio fuera de lo común Frei, Frances | Morriss, Anne Harvard Business School Publishing Corporation , 2012 Spanish

En Servicio fuera de lo común, Frances Frei y Anne Morriss ponen en tela de juicio las ideas convencionales sobre el servicio al cliente. Sostienen que la calidad en el servicio al cliente se consigue...

 
 
Service-Ability Robson, Kevin John Wiley & Sons, Ltd. , 2013 Customer Focus

Since the end of World War II, the rise of the service economy has been widespread. Along with the rise of a diverse service sector, there has been a rapid increase in technology and little change in the way businesses...

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Service Within. Albrecht, Karl Dow Jones-Irwin , 1990 Leadership

The topics discussed in Service Management Effectiveness are by leading researchers in the field of service management and they provide a comprehensive model for managing service businesses. The work shatters the...

 
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