New Titles
New Titles
Smith offers 20 essential characteristics of a good leader, including such diverse elements as trust, technical competence, and humor. The majority of these characteristics fall into one of two traits: openness and...
The authors trace the history of relations between the two countries, beginning with the series of efforts by the United States to open Japan to trade, which finally succeeded in 1854. The two countries moved closer...
There is no set formula for success, although some general characteristics can be discerned. Successful people are those who pursue success and make it happen, but other factors are enumerated and discussed. "Expert"...
Satisfied employees generally begin a description of their workplace by mentioning its unique or attractive benefits. Quickly, however, their comments turn to descriptions of the atmosphere, or feel, of the work...
Many service firms are paying a high price in lost business due to mediocre service, while few firms are truly oriented toward quality customer service. Businesses often don't understand customers and their priorities...
The increasingly global economy leaves governments with little room for unilateral action, and little choice but to pursue accommodation and cooperation. U.S. policy is still adapting to this new world, and...
The old assumption that manufacturers always develop innovations with their ears tuned to customer needs is often wrong. Innovation comes from various places and usually depends on the field in question. It may come...
Satisfied employees generally begin a description of their workplace by mentioning its unique or attractive benefits. Quickly, however, their comments turn to descriptions of the atmosphere, or feel, of the work...
Until recently, the issue of quality has been dealt with in a "transcendent" way by many industries and organizations. People now realize, however, that quality is a serious business issue, perhaps the only business...
The mail order business resulted from improved mail service that served the needs of farm families living away from major cities. When Aaron Montgomery Ward settled in rapidly growing Chicago after the Civil War,...
