New Titles

New Titles

 
Answering the Ultimate Question Owen, Richard | Brooks, Laura Jossey-Bass , 2009 Business Strategy, Customer Focus, Management

Net Promoter - a multi-faceted program focused on increasing company growth through focused enhancement of customer loyalty - has been implemented in organizations worldwide. Many leading companies have demonstrated...

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Anticipate, Respond, Recover McGlown, K. Joanne | Robinson, Phillip D. Health Administration Press , 2011 Health Care, Leadership

In Anticipate, Respond, Recover, editors K. Joanne McGlown and Phillip D. Robinson stress that healthcare executives must take responsibility for knowing as much about disaster preparedness, response,...

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Army of Entrepreneurs Prosek, Jennifer AMACOM , 2011 Business Strategy, Entrepreneurship

Businesses face a tough financial landscape today. To complicate matters further, the economy does not always function in a predictable or recognizable fashion. Large, well-established companies have faced great...

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Assertiveness Suzanne Potts, Conrad and Capstone Publishing Ltd. , 2013 Personal Growth

Many people conduct their daily interactions without understanding how to make the most of them—or how to avoid confrontations and communication breakdowns. The key is assertiveness: a worldview, behavior strategy, and...

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Athena Rising Johnson, W. Brad | Smith, David Taylor & Francis Group , 2016 Leadership Development

Athena Rising by W. Brad Johnson and David Smith is a book written for men, by men, about mentoring women. Although men are often in a position to mentor women, they may be unwilling or afraid to do so...

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AUDIENCE Rohrs, Jeffrey K. John Wiley & Sons, Inc. , 2014 Customer Focus, Marketing

Before a company has customers with which to build relationships, it must find an audience to speak to about its products and services. Everyone is a consumer in some capacity, and no one is fully owned by any brand....

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Authentic Conversations Showkeir, Jamie | Showkeir, Maren Berrett-Koehler Publishers , 2008 Communication, Leadership, Management, Personal Growth

In Authentic Conversations, Jamie Showkeir and Maren Showkeir show the way to change the ways in which you communicate with both your peers and your subordinates at work. The authors...

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Awesomely Simple Spence, John John Wiley & Sons, Inc. , 2009 Business Strategy, Leadership, Productivity

Any business will claim to have a vision for itself; it will also claim to have top talent, robust communications, and extreme customer focus. Likely though, its management gives itself higher marks in those areas than...

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Baked In Bogusky, Alex | Winsor, John B2 Books , 2009 Marketing

In Baked In, Alex Bogusky and John Winsor apply their expertise as marketing and advertising veterans who are able to feel the pulse of the changing 21st-century business world. They guide the reader...

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Balanced Scorecard Evolution Niven, Paul R. John Wiley & Sons, Inc. , 2013 Business Strategy

The Balanced Scorecard is a management tool that was developed to enhance organizations’ ability to measure performance. Over time, it has become a proven approach for executing strategy. Balanced Scorecards are only...

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