New Titles

New Titles

 
@YourService Eliason, Frank John Wiley & Sons, Inc. , 2012 Customer Focus, Marketing

Historically, companies could control their image and sell their goods and services through traditional marketing. However, thanks to the advent of the Internet and social media, hyperconnected Customers are the main...

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A Leader's Legacy Kouzes, James M. | Posner, Barry Z. Jossey-Bass , 2006 Leadership, Personal Growth

Kouzes and Posner's The Leadership Challenge was first published in 1987, and revised in 1996 and 2002, to become one of the bestselling leadership books of all time. Although each revision was offered to address the...

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A Manager's Guide to Coaching Emerson, Brian | Loehr, Anne AMACOM , 2008 Human Resources, Leadership, Leadership Development, Management, Personal Growth

In A Manager's Guide to Coaching, authors Brian Emerson and Anne Loehr operate under the premise that without engaging employees on a human level which responds to a coach's leadership, workplace production and...

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A Manager's Guide to Improving Workplace Performance Chevalier, Roger AMACOM , 2007 Human Resources, Management

At one time or another, most managers have experienced dissatisfaction with their employees' performance. Despite the strong temptation to fall prey to the assumption that poor performance is a result of unchangeable...

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A Seat at the Table Miller, Marc Greenleaf Book Press , 2009 Business Strategy, Customer Focus

The word salesperson can have ugly connotations; it often reminds customers of disengaged product-pushers who sell without passion or purpose. If a salesperson can transcend that image, however, and help his customers...

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Absolute Honesty Johnson, Larry | Phillips, Bob AMACOM , 2003 Human Resources, Leadership, Management, Social Responsibility

With shocking revelations of deliberate corporate dishonesty and manipulation appearing almost daily in the media, many are beginning to wonder if the realities of business and the concept of integrity are, by...

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Accelerating Out of the Great Recession Rhodes, David | Stelter, Daniel McGraw-Hill , 2010 Business Strategy, Economics & Finance, Global Business

The “great recession” has completely changed today’s economic climate. Consumers are buying less and saving more, banks are lending very little money, and conservationist policies are emerging from developed nations,...

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Act Like a Sales Pro Hansen, Julie The Career Press, Inc. , 2011 Personal Growth, Productivity

It is often assumed that great sales people are naturals. But in Act Like a Sales Pro, author Julie Hansen asserts that what is seen as natural talent is actually the result of years of hard work and...

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All Rise Fuller, Robert W. Berrett-Koehler Publishers , 2006 Diversity

Respect for the dignity of others is a value often sadly lacking in today’s society. In All Rise, Robert W. Fuller makes the case that abused power inherent in rank –...

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Allies or Adversaries Holm, Craig E. Health Administration Press , 2004 Health Care

Since its inception in the early part of the 20th century, the medical staff organization has allowed physicians to have some say in the running of hospitals and has acted as an overseeing body for granting credentials...

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