New Titles

New Titles

 
Phishing for Phools Akerlof, George A. | Shiller, Robert J. Princeton University Press , 2015 Marketing

The free market economy demands a profit-over-people approach. Driven by greed, markets incite self-destructive behaviors on a mass level. The targeting of natural human weaknesses is known as “phishing,” while the...

 
 
When Albert, Stuart John Wiley & Sons, Inc. , 2013 Productivity

In When, Stuart Albert analyzes the influence of timing in business and day-to-day living. He describes the six temporal concepts of sequence, temporal punctuation, interval and duration, rate, shape,...

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The Power of Minds at Work Albrecht, Karl Amacom , 2002 Human Resources, Management

According to Albrecht’s Law, "Intelligent people, when assembled into an organization, will tend toward collective stupidity." This, says the author, is a situation that is all too common throughout business and...

 
 
The Northbound Train Albrecht, Karl AMACOM , 1994 Business Strategy, Leadership

A process for formulating a corporate vision and direction, and communicating that vision in a compelling way to everyone in the organization. Albrecht uses the metaphor of riding a train as a focusing concept for...

 
 
The Service Advantage Albrecht, Karl | Bradford, Lawrence J. Dow Jones-Irwin , 1990 Customer Focus, Marketing

There are two kinds of useful customer knowledge: (1) general- pertaining to buying patterns and motives, and (2) individual-from one-to-one interactions between employees and customers. Large businesses must usually...

 
 
Service Within. Albrecht, Karl Dow Jones-Irwin , 1990 Leadership

The topics discussed in Service Management Effectiveness are by leading researchers in the field of service management and they provide a comprehensive model for managing service businesses. The work shatters the...

 
 
At America's Service Albrecht, Karl Dow Jones-Irwin , 1989 Customer Focus, Marketing

Many service firms are paying a high price in lost business due to mediocre service, while few firms are truly oriented toward quality customer service. Businesses often don't understand customers and their priorities...

 
 
Social Intelligence Albrecht, Karl Jossey-Bass , 2006 Human Resources, Major Works, Personal Growth, Relationships

Having pondered why some people with very high IQ scores fail miserably in their personal lives, Harvard professor Howard Gardner, concluded that the concept of “intelligence,” as a singular measure of competence,...

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Practical Intelligence Albrecht, Karl John Wiley & Sons, Inc. , 2007 Human Resources, Major Works, Personal Growth

Determining that IQ, as a singular measure of competence, could no longer be supported, Harvard professor, Howard Gardner, proposed (in Frames of Mind, 1985) a range of key competencies, which he calls multiple...

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5% More Alden, Michael John Wiley & Sons, Inc. , 2016 Personal Growth

In 5% More, Michael Alden offers simple, common-sense methods for giving 5 percent more to your family, your colleagues, your managers, your business, and yourself. He illustrates how adopting the 5...

 
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