New Titles

New Titles

 
A World Gone Social Coiné, Ted | Babbitt, Mark AMACOM , 2014 Marketing, Technology

In A World Gone Social, Ted Coiné and Mark Babbitt explain the impact that social media is having on the world’s economy. The authors believe the world has entered a new “Social Age.” Coiné and Babbitt...

 
 
The Thank You Economy Vaynerchuk, Gary HarperCollins Publishers , 2011 Customer Focus, Marketing

Social media has given consumers the kind of loud and powerful voices they have not enjoyed since neighborhood shops dominated the market. Gary Vaynerchuk calls this The Thank You Economy, a new world...

 
 
Managing Knock Your Socks Off Service Bell, Chip R. | Zemke, Ron AMACOM , 2013 Customer Focus

High-quality customer service is a key differentiator for many businesses, yet providing it seems to be falling down the priority list amidst cost and competitive pressures. Meanwhile, those companies that provide...

 
 
11 Rules for Creating Value in the Social Era Merchant, Nilofer Harvard Business School Publishing Corporation , 2012 Relationships, Technology

According to Nilofer Merchant in  11 Rules for Creating Value in the Social Era, businesses, managers, and individual workers must all rethink some fundamental assumptions about how organizations...

 
 
Coach Yourself to Win Guttman, Howard M. McGraw-Hill , 2011 Personal Growth

People have the ability to change many of the behaviors that hinder their success at work and in their personal lives. But self-improvement takes self-scrutiny, honesty, and effort. Additionally, it requires a...

 
 
The Chocolate Conversation Fass, Rose Bibliomotion, Inc. , 2013 Communication, Leadership

In The Chocolate Conversation, Rose Fass analyzes the causes of miscommunication and demonstrates how leaders can be effective and transform their companies through skillful conversations. The metaphor...

 
 
The Secret to Peak Productivity Myles, Tamara AMACOM , 2014 Productivity

In The Secret to Peak Productivity, Certified Professional Organizer® and productivity consultant Tamara Myles presents a set of tools for eliminating physical, electronic, and mental clutter through...

 
 
Innovation the NASA Way Pyle, Rod McGraw-Hill Education , 2014 Innovation

NASA has built its reputation as one of the most groundbreaking organizations in the world by continuously delivering innovation for more than 50 years. In Innovation the NASA Way, author and NASA...

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Kiss Your But Goodbye Azelby, Joe | Azelby, Bob HarperCollins Publishers , 2013 Personal Growth

Everyone has flaws, but many people fail to realize how their flaws are impeding their career progress. For people to reach their potential, they need to recognize and manage their “BUTs,” the shortcomings that hold...

 
 
Nonstop Sales Boom Francis, Colleen AMACOM , 2014 Marketing

The sales cycle is often unpredictable, involving extensive time chasing leads and tunnel vision focus on closing the deal. The typical cycle results in inconsistent and sometimes disappointing sales numbers. The...

 
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