New Titles
New Titles
C. Britt Beemer and Robert L. Shook’s The Customer Rules presents the argument that the world’s most successful companies are those with an unwavering commitment to customer satisfaction. According to...
In The Deciding Factor, industry experts Larry Rosenberger and John Nash show how an organization can make better decisions through a combination of data, mathematics, and software, and ultimately...
Social media has grown exponentially in the past ten years. It has gained prominence not only as a social tool but also as a marketing tool. In The Digital Handshake, Paul Chaney discusses the change...
With an increasing number of employees working outside the central workplace, direct control over members of a project team is a thing of the past. In The Distance Manager, authors Kimball Fisher and...
In The Diversity Code, Michelle T. Johnson, the self-titled “Diversity Diva,” uses her experience as a lawyer and journalist to help people break “the diversity code” by looking at things differently....
When all four of its wings work together, the dragonfly has incredible strength and agility. In The Dragonfly Effect, Jennifer Aaker and Andy Smith explain how to effectively mimic the four wings of...
In The Drama-Free Office, Jim Warner and Kaley Klemp present their proven methods of recognizing, diagnosing, and minimizing drama in the workplace. They emphasize authentic behavior and curious...
The recent financial crisis has caused many people to ask fundamental questions about the way the economy is organized and the way it fits in with the kind of society people want to live in. In The Economics of...
Recent years have seen a surge of interest in reforming the organization and delivery of health systems in developed countries, including the United States. While health economists recognize the need for government...
In The Elements of Power, Terry R. Bacon explores the concept of power—what it is, where it comes from, how it is built, and how it is used to lead and influence others. Those who harness their power...
