The Managerial Moment of Truth

In The Managerial Moment of Truth, Bruce Bodaken and Robert Fritz argue that one of the most important competitive advantages a business can have is the truth. By being honest with each other, people have the ability to improve both individual and collective performances. From managers to top executives to entry level employees, the authors strive to offer techniques that can be used to initiate dialogs not just from the top down but laterally, across functions, and throughout a workforce. The core of the method is a four-part process: those involved must agree on the fundamental situation at hand, analyze how it came about, make a plan for how to improve things in the future, and develop a feedback system to make sure the plan is working.