The Man Who Discovered Quality
IN THIS SUMMARY
The Man Who Discovered Quality is an in depth introduction to W. Edwards Deming, his work, the various applications, the problems and opportunities, and his philosophy of variation. The author explains Deming’s method of statistical analysis and describes why it was formulated, as well as the theories that helped Deming develop it. This work provides an update on the current climate in some of America’s leading companies and how Deming’s theories are being used for quality management within some of these corporations. America’s rediscovery of Deming and his quality management process have significantly influenced corporate culture, replacing traditional bottom-line focus with a broad vision of customer-driven quality.