Make Work Great
IN THIS SUMMARY
In Make Work Great, Ed Muzio outlines a strategy for creating and growing cultural change in the workplace. Whether one is a manager or an individual contributor, Muzio’s book serves as a blueprint for improving relationships and solving problems, no matter how difficult or entrenched. Cultural change begins with a “seed crystal” – one person committed to reinventing how things are done. One must begin to see oneself as the solution to problems in the workplace, rather than the victim of these problems. This “culture of one” can start a chain reaction, intersecting with positive environments created by others, and impacting the entire workplace. In order to begin this process, one must practice two core competencies: overtness about tasks and clarity in relationships. These two skills work in a kind of cycle, with overtness about tasks raising questions, and clarity in relationships providing answers.