Leading the Starbucks Way

Leading the Starbucks Way

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Michelli, Joseph A. McGraw-Hill Education, 2014
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IN THIS SUMMARY

The Starbucks brand is recognized and celebrated around the world. This special status and the sustainable profits at its core arise from a set of leadership principles that prioritize long-term emotional bonds and human relationships over short-term transactions. In Leading the Starbucks Way, organizational consultant Joseph Michelli distills these principles and explains how they have been operationalized and expanded over time. Most importantly, any organization can learn from Starbucks how to build powerful connections with customers, employees, and other stakeholders—connections that can infuse commerce with passion, trust, integrity, and even love.