Leading the Malcolm Baldrige Way

Leading the Malcolm Baldrige Way

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Kendall, Kay | Bodinson, Glenn McGraw-Hill Education, 2017 Audio summary available
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IN THIS SUMMARY

The Malcolm Baldrige National Quality Award is the gold standard to which leaders in the public and private sectors aspire. In Leading the Malcolm Baldrige Way, sought-after Baldrige consultants Kay Kendall and Glenn Bodinson provide leaders with the tools to improve their organizational cultures, boost employee engagement, create powerful leaders and strong teams, counteract entitlement and negativity with positive feedback, and accelerate excellence throughout their organizations. This master class in succeeding the Malcolm Baldrige way presents the best practices of world-class leaders and provides a proven approach for continuous improvement.