If Only We Knew What We Know

In almost every organization, hidden reservoirs of "knowledge" exist relatively untapped. A few organizations are, however, going after this mother lode, learning how to mine it using a tool called "knowledge management." They are unearthing this hidden asset, capturing it, organizing it, transferring it, and using it to create customer value, operational excellence, and product innovation. If Only We Knew What We Know is the product of the American Productivity & Quality Center’s (APQC) three years of listening, questioning, observing, cooperating, facilitating, and synthesizing the experiences of more than 70 companies that have embraced knowledge transfer as their strategic thrust. Through numerous case studies, concrete examples, and revelant anecdotes, it shares the evidence of what works, providing a practical framework for using internal knowledge transfer as an effective management technique.