How to Tell Anyone Anything

The mix of personalities, styles, and stressors in today’s fast-paced work environments provides a real challenge to effective communications. Whether dealing with a boss, someone we manage, or a peer, bringing up and resolving awkward or challenging situations is never easy – and it is potentially explosive. However, interactions that might otherwise become verbal tugs-of-war can easily be transformed from stressful moments of criticism into collaborative, problem-solving exchanges by using the right technique. In How to Tell Anyone Anything, Richard Gallagher teaches a unique method, called CANDID, for delivering constructive, positive messages that create change in behavior and performance. He instructs and gives examples on how to make the intent clear, while keeping feelings and relationships intact.