The Heart of Change (Chinese)

The Heart of Change (Chinese)

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Kotter, John P. | Cohen, Dan S. Harvard Business School Publishing Corporation, 2002
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IN THIS SUMMARY

The heart of change is emotion. In The Heart of Change, John P. Kotter and Dan S. Cohen discuss how changing people's behavior is not about providing analysis with the objective of impacting their feelings, but showing people a truth that influences their feelings. Kotter and Cohen focus on speaking to emotions as they explain the eight steps of successful, large-scale change, cautioning that the biggest challenge faced in each stage of the change process is changing people's behavior.