HBR Guide to Dealing with Conflict

HBR Guide to Dealing with Conflict

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Gallo, Amy Harvard Business School Publishing Corporation, 2017 Audio summary available
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IN THIS SUMMARY

Conflict at work is not inherently a bad thing. It can help teams and individuals grow and innovate. However, conflict managed badly can be extremely destructive—wreaking havoc on relationships, careers, and organizational performance. In HBR’s Guide to Dealing with Conflict, educator and consultant Amy Gallo reveals the common sources of conflict, the different approaches people take with regard to conflict, and a proven methodology for effectively dealing with conflict in any situation.