HBR Emotional Intelligence Series: Empathy

HBR Emotional Intelligence Series: Empathy

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Harvard Business Review Press Harvard Business School Publishing Corporation, 2017 Audio summary available
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IN THIS SUMMARY

Which leadership quality can boost performance levels to new highs, yet drive them into the ground if overused? The answer is empathy. In the new Harvard Business Review title HBR Emotional Intelligence Series: Empathy, leading experts share how empathy can be used as a powerful leadership tool and a critical component of emotional intelligence that must be understood, nurtured, and protected. With self-awareness and effort, individuals can learn to make good use of empathy to benefit themselves, their organizations, and the world.