Good Boss, Bad Boss
IN THIS SUMMARY
In Good Boss, Bad Boss, Robert I. Sutton relates the importance of how bosses behave and lays the groundwork for coaching bosses on how to be great while avoiding the pitfalls leading to employee hostility and relation problems. No one wants to have an average boss; they want to have a great boss. Managers themselves, no matter their rank, want to be great leaders. Bosses affect decisions and emotions throughout a business. They influence teams, pay, and prestige across the company, as well as the day-to-day operations of all workers. As a result, much of the business culture and atmosphere depend on what bosses say, what they do, and how they do it. The picture is not always rosy. Most employees agree that the most stressful part of their job is their immediate supervisor. There is a wide gap between how good a boss could be and how bad a boss often is.